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Reservation Agent

Mercure Kyiv Congress Hotel
Отели / Рестораны / Развлекательные комплексы

    Mercure Kyiv Congress, part of Accor Hotels, is looking for an energetic Reservation Agent to join our friendly team 


    Key responsibilities:

    • Greet guests over the phone in a friendly and polite manner
    • Processing proper invoicing
    • To ensure proper reservation and room bookings received via phone or email
    • To comply with internal policies and hotel standards 


    What we are looking for:

    • Excellent communication and customer service skills
    • Positive and friendly attitude
    • Fluency in English, Ukrainian, Russian (both written and verbal)
    • Computer literacy
    • Efficiency and high speed of work, ability to perform well under pressure
    • Quick learner, team player
    • Previous experience at the Front Office or Reservation Departments of an international chain hotel, Opera PMS knowledge would be a plus, but not a must


    We offer:

    • Friendly team and supportive management
    • Personal development in hospitality
    • 8.00-20.00, 2/2
    • 700 UAH shift