Customer Care Agent

The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.

We're looking for Customer Care Agents (CCA) to support our new big release.

Our part time employees will be able to choose between working in our comfortable office, or remotely from home (the training must be done in the office).

Roles and responsibilities:

• Give Support to the customers: Identify and solve customer problems using dedicated web tools
• Handle and manage web tools specially made for customer support.
• Keep a record of each case in another dedicated web tool.
• Escalate higher problems and send them to the appropriate team when needed.
• Notify Leads when a recurrent problem appears, to prevent further cases
• Be able to identify problems and create new templates for recurrent ones.
• Be informed on promotions and information on respective countries.

Requirements:

• Upper-Intermediate or Advanced level of English
• Upper-Intermediate level of second language (French / German /Spanish)
• Microsoft Office skills
  
• Excellent communication skills
• Aptitude for team work
• Excellent interpersonal relationship
• Be responsible and patient

PLEASE, SEND YOUR CV IN ENGLISH ONLY!

We offer:

• Possibility to work in a global product company with talented people
• Competitive salary according to the qualifications
• 21-day paid vacation, 5 days paid sick leave
• Free English courses
• Regular corporate events and team buildings
• Lunch compensation
• Gym compensation