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07.04.2021

Middle Support Engineer (remote/работа в офисе)

Uran Company
IT
  • Регион:Киев

Responsibilities:

  • Provide technical support to SaaS platform;
  • Resolve customer issues via our case management tool, email, chat, and/or video conferencing;
  • Create technical documentation and update existing knowledge base
  • Build and utilize complex lab setups to replicate and resolve problems
  • Provide accurate and complete support escalations and bug reports

Requirements:

  • At least 3 years of experience as a support engineer providing enterprise software application support
  • High degree of analytical, debugging, and troubleshooting skills in a fast-paced environment
  • Excellent written and verbal communication skills, with a strong ability to discuss complex technical topics with customers, engineers, and product managers
  • Advanced-level working knowledge of:
  • Linux system administration
  • Relational databases SQL Server, Postgres, Oracle
  • Web servers, such as Apache and Nginx
  • SSL certificates
  • Authentication protocols Kerberos, SAML, LDAP, SSO

A big plus will be:

  • JDBC and ODBC drivers
  • REST APIs
  • Non-relational databases Elasticsearch, NoSQL, MongoDB, etc
  • Experience with cloud platforms like AWS, Azure, GCP