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12.03.2021

Customer Support agent (Fintech)

Preis HR agency
Консалтинг / Аудит
  • Регион:Киев
Английский (выше среднего)

We are looking for a competent Customer support agent (remote or Kyiv)Requirements:

  • Proven experience as a customer care specialist or similar position;
  • Proficient in English (at least Upper-Intermediate level);
  • Good knowledge of additional languages will be a definite plus;
  • Fast typing, good spelling, and grammar skills;
  • Ability to prioritize tasks and work with minimal supervision;
  • Ability to provide 'wow' customer service;
  • Working knowledge of ZenDesk;
  • Outstanding communication and negotiation abilities;
  • A results-oriented approach;
  • Ability to work under pressure;
  • High school diploma.

Responsibilities:

  • Respond to customer inquiries in chat or e-mail;
  • Troubleshoot customer issues (technical and non-technical) to raise customer's satisfaction;
  • Follow up on the successful completion of each case;
  • Perform other job-related duties as assigned by management;
  • Measure performance with key metrics;
  • Continuous learning in a changing environment.

Тhe Company offers:

  • Fixed salary in USD and review once a year;
  • Opportunities for professional growth and advancement;
  • Paid vacations 3 weeks/year and sick-leaves;
  • Comfortable office in the city center, cookies, tea, coffee, etc.

About the Company: 

 Our customer is a blockchain personal bank that combines the benefits of blockchain with traditional payment infrastructure. The company provides you with а multi-currency payment card and fully-featured banking App.The company registered in London and we have an office in Prague and Kyiv.