Эта вакансия уже завершена
Требования:
- 2+ years of experience customer service in a help desk, service desk, technical support
- Experience providing remote support for client, server, and web-based applications
- Ability to maintain a high level of confidentiality
- Upper-Intermediate level of Spoken and written English is a must
- Excellent written and verbal communication skills
- Ability to manage multiple tasks simultaneously while maintaining strict attention to detail
- Flexibility to occasional shifts, including night ones (up to 8 per month)
Будет плюсом:
- Experience in CRM
- Excellent problem investigation and solving skills
- Stress resistant
- Responsible, initiative, self-organized, eager to learn
- Diploma, certificates or other IT designations
Обязанности:
- Daily supporting internal customers all over the world, handling complaints
- Providing appropriate solutions and alternatives within the time limits
- Providing prompt and accurate feedback to customers
- Collaborating with other teams in order to drive continuous improvement of internal and external processes
- Redirecting problems to an appropriate resource
- Stay current with system information, changes, and updates
Мы предлагаем:
- Lots of interesting challenges that will require your technical, analytical and communication skills
- Work in a unique professional, friendly and supportive environment
- Variety of knowledge sharing, training and self-development opportunities
- State of the art, cool, centrally located offices with warm atmosphere which creates good working conditions
Olha