Senior Marketing and Customer Service (English)

We Offer/Position Highlights:

1. Milestone bonus or commissions
2. Competitive compensation (from $600 to $1000 USD)
3. Financial stability (compensation fixed in USD)
4. Fully-equipped perfect office space located in the Odessa city's business center, Arcadia district (Near Street Genoese 24D, Kadorrr City Mall)
5. Friendly team of high experienced specialists & collaborative environment
6. Diverse company cultures. Company is based in San Francisco, California, U.S., global offices in Zagreb Croatia, Hong Kong, ShenZhen China, ChengDu China, and Odessa Ukraine)
7. Great variety of drinks and snacks
8. Paid vacations
9. Covering business travel costs (relocation assistance, flights, accommodation)
10. Free taxi trips from work to home at night
11. Company laptops
12. Introductory and trainings, team building activities
13. Perspective to become product manager or country manager

The position serves for our online platform, both website and mobile app. The role will focus on marketing, sales (a plus), and/or maintain exceptional customer service for all support queries.

Duties & Responsibilities:

1. Learn product knowledge, company's Customer Support Guideline, operational procedures of our eCommerce admin system.
2. Gather and analyze information on electronic products (cellphone, tablet and laptop computer etc.), customer needs and preferences, as well as demographics and buying habits, with the goal of identifying potential markets for sales.
3. Implement digital campaigns that increase ROI, grow sales and increase brand awareness.
4. Identify and secure potential clients by cold-calling, e-mailing or direct meeting.
5. Create and maintain positive client relationships to build business.
6. Good conflict resolution skills and ability to work effectively with minimal supervision.
7. Manage incoming and outgoing phone calls, reply to customer's emails and messages through IMs and LiveChats.
8. Able to work from 6pm to 3am Odessa Ukraine local time.

Ideal candidate:

A. Must be proficient in English (writing and speaking)

B. Bachelor's degree in marketing or business related field

C. One year of marketing or sales or customer support experience

D. Strong oral communication skills

E. Strong negotiation skills with both B2B & B2C customers

Nice-to-Have Skills:

• Good communication skills in multiple languages, such as Spanish, French, Portuguese, German, Italian, Polish, Russian, and Chinese
• Experience with cellphone technology and news
• Strong interpersonal and communication skills - ability to influence and work collaboratively within the group and across business units/functions - high emotional intelligence.

Company Background:

1. www.SkyStarTrade.com is an innovative IT driven company with over 10 years of experiences in E-Commerce business and SaaS product. Android mobile app: SST (https://play.google.com/store/apps/details?id=com.skystartrade.mobile.android)
2. Our E-Commerce platform is one of the largest North America wholesalers of consumer electronic parts and accessories. Our SaaS platform is part of the ecosystem that we are working on. It mainly serves the electronic repair shop users who need essential business management software. Both of our platforms bring great value to the electronic repair business industry.
3. Our Goal: We continuously build high in-demand projects and invest in new technology including Micro-services, AI and big data innovations. Our creative teams' missions are building software applications (web and mobile) to help small business to run their operations smoother; cut costs (include HR, accounts, office productivity, and communications).
4. Feel free to contact us through Skype: live:mars_1274 or WhatsApp +1 650 796 9090