Accounts Receivable Customer Service (French or German) to Wroclaw

Are you looking for a job where you would have the possibility to connect with people from various cultures and backgrounds? If «Yes», join our team and support us on a project that is delivered to one of the leaders in customer relationship management software that has revolutionized the view on sales, services, and marketing. 

As an Accounts Receivable Customer Service representative you will have a great opportunity to participate in interesting Global Projects that will help you to grow your career.

SKILLS

• Good understanding of working with customers, across all customer groups including very small businesses
• Good level of English (B2)
• Good level of French or German (B2+)
• MA/BA degree
• Proficiency of the MS Office package, Google sheets
• Attention to details, proactive approach, interpersonal-skills
• Experience in a BPO area would be a plus

REQUIRED: citizenship of Ukraine or the EU

RESPONSIBILITIES

• Support on Call and Email Customer queue
• Phone and email contact with customers regarding basic support issues
• Issue identification and routing to the right Team / person
• Dealing with cancellation and reduction request
• Credit card portfolio collection management
• Sending reminders
• Updating customer's data in the database
• Processing credit card payments
• Verification of received payments
• Answering customer's phone and email queries
• Tracking own activities according with policies
• Performing activities according with client's expectations and procedures
• Participation in other projects and performing activities requested by the Supervisor
• Creating and keeping a good relationship with business partners
• Working hours: 9 a.m. - 5 p.m.

WE OFFER

• Official contract and granted relocation to Wroclaw, Poland
• Visa support, medical insurance and Relocation Package
• Competitive salary $ 1100 after the taxes
• Great teams and amazing people on board
• Pleasant and inspiring working atmosphere, and fancy equipment
• Entry training and team building
• Working week: 8 hours/day; Saturday-Sunday are days off
• 20/26+ days of paid vacation and sick leaves
• State-of-the-art office facilities in a convenient location
• Career growths, educational courses, training, corporate events
• Contribution to sport, culture, and leisure
• Cafeteria, personal Benefit Card, and Fruit days

ABOUT the COMPANY

We are an American multinational company that provides information technology, consulting, and business process outsourcing services. With over 100 development and delivery centers worldwide, the company is a member of the Fortune 500, ranked among the top performing and fastest growing companies in the World.

Watch about Wroclaw

https://www.youtube.com/watch?v=yp_kqiNU_sk

If you have more questions or would like to recommend someone - please contact us))

We are looking for your CV/resume in English