Account Manager

    About the Company: Arka Express Inc. is a privately held truckload carrier that specializes in full-truckload transportation services. We have grown significantly over the years and currently operate with a fleet of 580 semi-trucks and 1,300 dry van trailers. We are committed to providing reliable, efficient, and cost-effective transportation solutions to our customers. Our services include long-haul, regional, and local transportation and we have strategically located terminals in Chicago and Atlanta metro areas to better serve our customers. We have a dedicated team of planners and customer service representatives that are dedicated to fulfilling our customers' specific needs.

As an Account Manager, you will play a key role in our company's growth and success. You will be responsible for managing a portfolio of accounts and ensuring growth in load count, revenue, and margins. This includes managing customer expectations and KPIs, contract negotiations, RFPs, and conducting regular business reviews.

 Key Responsibilities:

• Manage a portfolio of accounts and ensure growth in load count, revenue, and margins
• Manage customer expectations and KPIs, including but not limited to, on-time delivery, service level agreements, and customer satisfaction
• Conduct contract negotiations and RFPs, ensuring the best possible outcome for the company while maintaining strong customer relationships
• Conduct regular business reviews and provide updates to management, including but not limited to, revenue, margin, and market trends.
• Act as the primary point of contact for customer inquiries and escalations, providing timely and effective solutions to any issues that may arise
• Act as a conduit between operations, pricing, and the customer, working closely with internal teams to ensure customer needs are met and exceeded
• Investigate opportunities by our process and develop strategies for increasing business with existing customers, as well as identifying and pursuing new business opportunities
• Internal sell as much as external sell, working closely with the sales team to identify and pursue cross-selling opportunities

 Qualifications:

• Minimum of 1 years of experience in account management, transportation and logistics industry
• Strong knowledge of the full truckload industry
• Excellent communication and negotiation skills
• Strong attention to detail and ability to work under pressure
• Bachelor's degree in Business Administration, Logistics or related field
• Familiarity with transportation management systems (TMS) and freight billing software
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Strong understanding of market trends and industry regulations