Customer Support Engineer

Required skills:

• At least 1 years of experience in computer/software problem or bug fixing;
• Linux knowledge on a strong user level;
• Experience in software deployment and troubleshooting of software problems;
• JavaScript (or similar) knowledge;
• Experience in SQL's creating;
• Ability to learn about the entire system, server, client side in a short time-frame in order to troubleshoot issues;
• Strong problem-solving / investigation skills;
• Good communication skills;
• Highly motivated, passionate to work with customers, adaptable personality, and eager to learn new technologies and methods;
• Fast learner, responsible personality;
• Intermediate level of English and higher;
• Willingness to travel abroad;
• Technical education to understand our full stack and product architecture.
  
  

As a plus:

• Experience with Oracle;
• QA or Developer position in the past as a plus.
  
  

Responsibilities:

• Manage client interaction following MaxBill standards;
• Execute support requests within planned timelines with the agreed quality;
• Manage internal MaxBill communications to ensure maintenance issues are processed correctly;
• Collaborate within own client's support team and the overall MaxBill support team towards the achievement of MaxBill clients' business goals.