Exams Planning and Resourcing Coordinator

The British Council in Ukraine, a leading international cultural organisation, is recruiting a full-time Exams Planning and Resourcing Coordinator (Ukraine). 

The purpose of this role is to plan and track exams capacity requirements against demand from 18 months out on a 12-month rolling basis down to handover to Operations Manager for Test Day delivery. The role will translate demand into capacity and /resource requirements for venues, examiner, venue staff and test materials to fully optimize operations and margins while maintaining service levels, maximizing agility and ensuring contingency. This role will be required to manage remote relationships with Countries/Geography/Region and ensure counterparts understand requirements and execute to plan on Test Day.

Main opportunities/challenges for this role: 

Analyse and plan to optimise available physical and operational resources given demand;

• Working closely with the Exams Operations Manager and Business Development Manager to ensure pipeline of available resource is sufficient;
• Communicate effectively when working virtually;
• Advise operational teams on best options to resolve operational issues;
• Forecast possible short notice and high-volume demand and adjust resources in advance; 

Main Accountabilities:

• Product Service Delivery;
• Customers/ Relationship and stakeholders;
• Risk and compliance;
• Analysis and reporting;
• Customer service;
• Commercial & resource management;
• Leadership & management;

Skills, experience and qualifications for the advertised vacancy:

Essential

• University degree or equivalent;
• Knowledge English to C1 level;
• Ukraine and Russian – native;
• Product Knowledge (Understands the different examination products available);
• Running examination sessions;

Specific Skills

Essential

• Resourcing, planning and organizing experience preferably for a large number of staff and/or outsourced service provider coordination;
• Experience working in a busy operational environment delivering high levels of customer service;

Desirable

• Ability to ensure compliance, risk and security standards are monitored and maintained;

What we offer:

• official employment 
• 13th salary - annual bonus
• 14th salary as Terminal Gratuity
• Medical insurance fully paid for employees + coverage for family members 
• 34 calendar days of annual leave
• Study leave, paid sick leave, special leave for volunteering

Candidates wishing to apply should fill out the on-line application form in MyHR system.

The closing date for receipt of applications is 05 December 2021.

The British Council is committed to a policy of equal opportunity and welcomes applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of age, disability, ethnicity, gender, religion or belief, sexual orientation or any other irrelevant grounds. We guarantee an interview to disabled candidates who meet the essential criteria.

The British Council believes that all children have potential and that every child matters - everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989

https://www.britishcouncil.org/organisation/transparency/policies/child-protection