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Technical Support Engineer

N-iX
4 года назад
23 июля 2019
Львов

Our Client is an independent software vendor and a leading global provider of software solutions for Enterprise Architecture, Business Process Analysis and Application Portfolio Management headquartered in London. The Client has customers spanning the Americas, EMEA, Australasia and Asia-Pacific regions as well as all verticals sectors, both government and commercial. Core capabilities provided by the Product include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis and decision making.

 

Desirable skills:

  • MS Office and Visio experience
  • Application Support Experience welcome but not absolutely required

 

A successful candidate should have experience in:

  • Windows Server
  • SQL Server administration and troubleshooting (Database Engine, Reporting Services, Integration Services)
  • IIS administration and troubleshooting
  • MS Office and Visio General software installation, configuration and troubleshooting.
  • Experience of Active Directory, DNS and Windows networks
  • Windows Server 2012, 2016 experience

 

Responsibilities:

  • Providing technical support for our Consultancy and Sales Team
  • Managing incident lifecycle in Zendesk
  • Engaging with other teams within geographically dispersed organization in order to provide best possible product support
  • Carrying out iServer upgrades and installations Technical Skills

 

We offer:

  • Flexible working hours
  • A competitive salary and good compensation package• Possibility of partial remote work
  • Best hardware
  • A masseur and a corporate doctor
  • An inspiring and comfy office

 

Professional growth:

  • Challenging tasks and innovative projects
  • An individual development plan
  • A personal education budget
  • Mentorship program
  • Business trips

 

Fun:

  • Corporate events and outstanding parties
  • Exciting team buildings
  • Memorable anniversary presents
  • A fun zone where you can play video games, foosball, ping pong, and more.

 

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