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1 день назад - 19.10.2021

Customer Support (Eng)

BrightFin

Адрес: Киев, Льва Толстого
Контакт: Ольга

Company Overview
 Brightfin is a revolutionary, subscription-based software provider of IT Expense Management and IT Finance Management (ITFM) solutions offered natively through ServiceNow or as a SaaS platform. brightfin helps companies manage IT assets and expenses related to mobile, telecom (fixed / voice & data), and cloud. In addition, brightfin enhances efficiency through automated workflows and industry-leading services such as UEM, lifecycle management, bill pay, procurement, and delivery. 


What you should have: 

- Attention to detail, strong organizational and analytical skills are a must;- Must be comfortable working in a technical fast pace rhythm;

- Upper intermediate or better English communication skills required (written and verbal).Responsibilities: As a Fulfillment Orders specialist you will be responsible for the timely receipt and processing of telecom orders such as: 

- fulfilling device orders, plan changes etc. on providers' portals or by email;

- data maintaining in the system as well as resolving issues with data in the system;- business communication with providers, users and telecom admins via emails to resolve issues with the orders or data quality in the system;


What you should do: :

- Timely receipt and processing of incidents regarding catalog updates and tasks for catalog reviews;

- Work directly with our customers to understand their complex service catalog requirements;

- Create, link and maintain devices, accessories, services and pricing options;- Validate availability of catalog items on supplier portals or by correspondence via email;

- Perform recurring catalog reviews and changes per customer requests;


What we offer:
Company mission, values, atmosphere and teamwork based on trust! 

Multinational environment! 

Opportunities for professional development and personal growth! 

learning and development activities, mentoring and coaching! 

Fair compensation, bonuses and benefits included! 

Hybrid high-tech office and possibility to work entirely remotely!

Team buildings and sport activities!



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