Implementation Manager

MobiChord software helps large companies (B2B, enterprise-scale) manage everything related to telecommunications and cloud services, as well as reduce labor costs by 69%, make processes 86% quicker, reduce operational costs up to 32%. At the scale of our customers such as Siemens, Adidas this translates to millions of dollars of savings + much happier people.

We automate all major business processes, be it ordering a new phone or requesting virtual machine from Amazon, etc., thus through integration with major telecom and cloud providers via APIs.

We analyze all the data, automatically suggest where they waste money and allow to fix it through our automation.

And on top of it all is our great passion for providing amazing consumer-like User Experience that is reflected in our Portals and UIs.

We are looking for an Implementation manager\Business Analyst to join our team.

Requirements:

• Experience as Business Analyst/Implementation Consultant 3+ years
• Excellent English to enable customer communication (written and verbal)
• Ability to support/handle customer interaction on SME level
• Reliable and precise work style, even under time-pressure
• UML/BPMN knowledge
• MS SQL or another databases experience
• Good technical background
• Solid Excel / PowerPoint skills
• Experienced with enterprise-grade Software
• Experienced working with large enterprise customer teams
• 
  

It will be a huge plus, if you have:

• ITSM/ITIL knowledge
• ServiceNow experience
• Experience in B2B/B2G

Responsibilities:

• Lead requirements gathering process
• Onboard new customers
• Install and configure MobiChord products according to customer requirements
• Upgrade existing customers to the latest product version
• Create tasks for development team
• Consult customers on product/market best practices

We offer:

• Fun and exciting corporate culture of transparency, productive challenging & innovation
• Flexible work environment
• Educational events
• Paid sick days/vacations: ROWE approach
• Theme parties
• Health Insurance
• English courses
• Location: BC "101 Tower", Lva Tolstogo Str.