Вакансия закрыта

Вероятно, работодатель нашел резюме нужного кандидата в базе резюме robota.ua
А ваше резюме есть в базе?
Создать резюме
Внимание! Это - архив вакансий. Вакансии, которые Вы здесь найдете, неактуальны и помещены сюда исключительно в ознакомительных целях.
25.11.2019

Customer Service Agent (evening shifts)

LoveCrafts Ukraine
Интернет
  • Регион:Киев
Английский (выше среднего)

The opportunity

We are looking for fluent English speakers to support our customers, working from 15:30 to 23:30 Kyiv time at our office (we are happy to pay for taxi rides back home). To be suitable for the role you must be comfortable working within the specified timeframes. Your role will be to help our customers - typically a range of knitters and crocheters from all corners of the globe - with inquiries, concerns and requests about our incredible range of yarns and wonderful service. You will be critical to that impossibly great service.

This is all about keeping our wonderful customers smiling :-)

 

 

What you will be doing

  • Dealing directly with customers by telephone and electronically (e.g. online chat and email);
  • Handling and resolving customer queries - and very rarely - complaints;
  • Obtaining and evaluating all relevant information to handle product inquiries;
  • Providing pricing and delivery information;
  • Directing requests and unresolved issues to the appropriate person or team;
  • Communicating and coordinating with other members of our wonderful team in the UK, Canada or USA;
  • Following up on customer needs - delivering those smiles!
  • Helping to improve our smiles process so we can do more with less.

Who you are

  • Familiar with the usual Office software;
  • Experience in a customer-facing role would be beneficial;
  • Knowledge and interest in crafts would be beneficial;
  • Speak and write English fluently;
  • Friendly, positive and organised;
  • Top-notch communication and interpersonal skills;
  • A can-do attitude;
  • Take every task to completion.

Further details

Location and hours: You will be based in our brand new Kyiv office situated on Zhylianska street. Maximum of 40 hours per week (15:30 to 23:30, 5 days a week rota'd to include some weekends).

 

What we're offering

  • Competitive salary to reflect your skills and experience;
  • Benefits package;
  • 5 weeks of holiday;
  • Smart colleagues and supportive team;
  • Central Kyiv office location (Zhylianska);
  • Working environment that values excellence.

About us

At LoveCrafts we're building online communities for crafters: homes for makers where they can find inspiration for their latest projects, learn new techniques, easily source all their supplies and share their creations with like-minded makers around the world.

We're playing with the very best in web, mobile, social, commerce and media technology as we create the perfect digital business for all things craft related. Our team is filled with ambitious, curious, entrepreneurial makers. We hire and nurture inquisitive, creative minds looking to flourish in a supportive and collaborative environment.