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Customer Support Representative

DNA325 / Христофорова В.Е., ФЛП
Телекоммуникации / Связь
  • Регион:Киев
Английский (свободно)

We are DNA325 HR & Business Development Consulting agency helping international companies to create professional and productive teams in Ukraine.


We are happy to share a great job opportunity from US based fast growing Telecommunications & IT company Nextiva with you.


Nextiva is about 600 people up to now, among them 70 employees working in Ukrainian office, Kiev. Their headquarters is based at Scottsdale, Arizona. Company was voted as a "Top Company to Work for in Arizona" from 2011 till 2015 by Phoenix Business Journal and voted as a "Best Place to Work" from 2014 till 2016 by Deloitte's Tech Fast 500 List. Here is their official website: https://www.nextiva.com.


Now they're expanding their Customer Support Team in Ukraine.


Main responsibilities of a Tech Support Specialist are:

  • assisting new customers with initial setup of their phone system accounts;
  • configuring Nextiva's unified communications product features;
  • accurate answering to a variety of technical questions about Nextiva's services;
  • providing each customer with a first-class customer service via phone calls, email and online chat;
  • notating tickets thoroughly and properly in internal CRM system;
  • maintaining, organizing and completing all tickets in the Technical Support Callback queue daily.


The working hours for this position are from 17.30 to 2.00. Initial training will be 3 weeks (14.00 - 22.00), Monday-Friday.


Company offers:

  • competitive salary level with additional 20% salary increase for night shift;

  • after night shift transportation by Uber;
  • comfortable work environment in A-class business center;

  • medical insurance;

  • English lessons included in workflow twice a week;

  • possibility of business trips to the USA.


Full proficiency in English is a MUST!


So, if you're interested in growing in Telecom/IT industry, passionate about technology, have a great understanding of customer service providing, ready to learn fast, send us your CV.