Customer Support Representative

Телекоммуникации / Связь
  • Регион:Киев, улица Льва Толстого, 57
  • Контакт:Олег
  • Телефон:+38XXXXXXXXXX показать
  • Сайт:dna325.com/
Работа в Customer Support Representative
полная занятость
Английский (свободно)

Описание вакансии

We are DNA325 HR & Business Development Consulting agency helping international companies to create professional and productive teams in Ukraine.


We are happy to share a great job opportunity from US based fast growing Telecommunications & IT company Nextiva with you.


Nextiva is about 400 people up to now, among them 50 employees working in Ukrainian office, Kiev. Their headquarters is based at Scottsdale, Arizona. Company was voted as a "Top Company to Work for in Arizona" from 2011 till 2015 by Phoenix Business Journal and voted as a "Best Place to Work" from 2014 till 2016 by Deloitte's Tech Fast 500 List. Here is their official website: https://www.nextiva.com.


Now they're expanding their Customer Support Team in Ukraine.


Main responsibilities of a Tech Support Specialist are:

  • assisting new customers with initial setup of their phone system accounts;
  • configuring Nextiva's unified communications product features;
  • accurate answering to a variety of technical questions about Nextiva's services;
  • providing each customer with a first-class customer service via email and online chat;
  • notating tickets thoroughly and properly in internal CRM system;
  • maintaining, organizing and completing all tickets in the Technical Support Callback queue daily.


2 shifts offered (2pm - 10pm / 8pm - 4am). There will be a mix of shifts to allow for change in schedule. Initial training will be 3-4 weeks (2pm - 10pm), Monday-Friday.


Company offers:

  • competitive salary level;

  • comfortable work environment in A-class business center;

  • friendly team;

  • medical insurance;

  • English lessons included in workflow twice a week;

  • possibility of business trips to the USA.


So, if you're interested in growing in Telecom/IT industry, have an experience working as Customer Support Manager, have fluent English (minimum accent if possible), ready to learn fast, send us your CV.



Контактное лицо: Олег

Компания проверена по коду регистрации в Гос. реестре, все вакансии этой компании актуальны и проверены.

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