Customer Success Specialist

Requirements:

• Advanced in written English.
• Good at spoken English.
• Analytical & strategic thinking.
• Customer-oriented and responsible attitude.
• Desire to learn, grow professionally, and potentially take other responsibilities.
• Experience in using Intercom (Chat app), Slack, Google apps etc.
• Experience in chat support and customer service.

We offer:

• Work in a product company
• Unlimited vacation days and sick leaves
• Enjoyable working conditions, quiet workplace in a comfy office (no large open spaces)
• Healthy communication with all the team
• Paid training, seminars, and conferences
• Free lunch with the team (with any dietary needs)
• Coffee, tea, fruit, cookies
• Team building parties

Responsibilities:

• Take care of customer inquiries received via email and chat.
• Provide professional support, help customers set up their accounts and solve their problems.
• Ensure customer satisfaction rate growth.
• Compile reports and polish the support process.
• Learn and apply the supporting sales strategy.
• Qualify incoming leads and delegate them to the sales team.
• Increase existing customers engagement with the platform (Facebook groups, emails, polls, etc.)

About NEWOLDSTAMP (newoldstamp.com):

We are a Lviv-based SaaS marketing tool for creating and managing corporate email signatures as a new marketing channel. We solve the small problem and make marketer’s life easier. Our team is ambitious and madly in love with our project.