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29.03.2021

Customer Support Representative

DFG Research
IT
  • Регион:Киев
Английский (средний)

DFG Research is a young and dynamic Ed-Tech company, which has been on the market for the past 11 years.

Our mission is to provide students with educational support enabled by technology, connecting tens of thousands of students with freelancers around the world to provide help and support with any homework related issues.

We are looking for driven and proactive people, who would like to start off their career right by joining our team as Customer Support Representatives!

Do not miss out on the opportunity that allows you easily combine it with your studies and get valuable experience that is well compensated.

Our ideal candidate

  • Has excellent communication skills;
  • Has advanced written and spoken English;
  • Is able to work night shifts (at least 2 per week, 11 pm till 7 am) to cover our Western Markets;
  • Has a good understanding of what makes customer experience great;
  • Has a desire to learn and develop;

It would definitely be a plus if:

  • You have experience working with native English speakers;
  • You participated in international exchange programs (e.g. FLEX, Erasmus, etc).

What are you going to do?

  • Interact with existing customers via text message interface;
  • Advise on the order procedures;
  • Provide assistance with the web interface;
  • Handle complaints and issues;
  • Cooperate with other teams to reach goals;
  • NO cold calling involved (no calls involved whatsoever!)

What are we offering?

  • Flexible schedule that you can combine with your studies, courses, hobbies etc.
    • Up to 15 shifts per month during low season (summer and winter months);
    • 18- 21 shifts during high season (spring and fall months);
  • Competitive salary paid in US dollars ($500+ on average depending on your performance and number of shifts);
  • Timely payment of salary (twice a month!)
  • Personal performance bonuses that depend only on you and your performance;
  • Friendly, professional and ambitious team;
  • No dress code - we value your uniqueness!
  • Constant support from experienced Team Leaders within the team;
  • Paid onboarding sessions that prepare you for any type of client or situation at work or in life :) and no salary drop during the trial period;
  • Corporate outings and team-building activities;
  • Comfortable, amazing office in the heart of Kyiv(5-7 mins walking distance from Universitet or Zoloti Vorota metro stations);
      • just FYI at the moment we adapted a hybrid kind of work mode, i.e. a combination of work from office and WFH;
        just FYI during a 2-week onboarding period, we'd like you to come to the office to simplify the process;
  • Opportunity to build a career and gain an experience that will serve you in a long-term perspective;
  • Non-monetary perks;
  • Essentials: unlimited coffee/tea, snacks and fruits;
  • Bonuses for referring friends (referral program).

Ready to supercharge your career? Apply now!