Sales Administration Junior Specialist

Reason of being - Mission:

Solution and prevention of customer issues and problems

Areas of job responsibility:

• Receiving, registering and further translation (if necessary) of the Client's personal requests (calls, e-mail, electronic applications, faxes);
• Presentation of the company, sending of survey letters, tariffs, travel schemes and other general information, providing logistical information on the product (availability, prices, terms) at Client's request;
• Making commercial offers (CP), billing;
• Provision of financial information at the Client's request (analysis and control of the Client's credit line, drawing up a balance, informing the Client about the impossibility of shipment in case of problems with the credit line);
• Provision of information on the status of the order, terms of readiness for shipment, conditions of payment, as well as other logistical information, acceleration of shipment on special request;
• Analysis of possible problems in placed orders and interaction with other divisions of the company to resolve these problems (inventory results, problems with sourcing from the supplier, blocking / unblocking orders);
• Changes in customer cards;
• Processing of claims on quantity and quality, control over delivery time;
• Procedure for reviewing return and redemption applications;
• Correction, cancellation, submission of duplicate shipping documents;
• Interaction with other divisions of the company in order to obtain the information necessary to respond to the Client.

Major Skills and Knowledge:

• Possession of general information about the SE company (contacts, websites, organizational structure, products, customers, suppliers)
• Ability to listen to the Client and analyze the information provided
• Business writing and telephone communication skills
• Communicativeness and politeness
• Stress tolerance and conflict management
• Knowledge of SAP (bFO, CRM) (will be +)
• basic кnowledge PC programs and Microsoft Office
• English – intermediate  
• Experience with clients, with financial documentation, basic ideas about logistics flows
• Communication skills, competent spoken and written speech

Benefits:

• 'white' salary
• yearly bonus
• opportunity to growth and career movement
• medical, accidental insurance
• young team
• comfortable office
• possibility to work remotely
• education
• vocation 25 calendar days