NOC Engineer (Network Operation Coordinator)

Onseo is the software development company, passionate in creating Casino Games, Poker Products and Sports Betting Solutions for the wide range of mobile and desktop platforms: iOS, Android, Web, Mac and PC.

Now, we are looking for Network Operations Center (NOC) Engineer.

NOC Engineer is responsible for monitoring and supporting company production system and application related issues.

NOC Engineer would play a key role by coordinating operations and engineering teams in order to identify and triage outages, verify service impact to the users, send out status updates, dispatch the appropriate subject matter experts, liaising with 3rd party suppliers and identify root cause to implement a fix.

The working environment is intensive and demands working in irregular hours including 24/7 shifts.

Requirements:

• Good communications skills, intermediate oral and writing level of English
• IT Technical support skills with knowledge of operation system (Windows and Unix based OS) and software
• Knowledge of incident management and ticketing systems(JIRA, Zendesk)
• Knowledge of monitoring applications (Splunk, AppDynamics)
• Ability and motivation to work in team and in rotating shifts
• Ability to plan work, make fast decisions, stay highly concentrated in stressful workflow situations.
• Players support, resolving incoming issues in a friendly and customer oriented way
• Turn poor user experience into a positive one
• Escalate issues to proper management with complete information when needed
• Basic knowledge in gambling (SportsBetting) and internet applications/technology
• Troubleshooting and problem solving skills

What do we offer:

• Individual program of development
• Work in a comfortable office
• Progressive system of salary, regular salary review, financial stability
• Career planning and regular performance reviews
• 24 calendar days of paid vacation, paid sick leave
• Medical insurance, sport compensation
• Free English lessons
• Really good team and democratic management, many works in the company for a long time and sincerely committed to their cause

Are you an IT specialist looking for a progressive company to work at? Join ONSEO team!