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15.07.2019

Customer support

Onseo
IT-software Manufacturing

    DGN Games brings the pinnacle of casino gaming technology to the hands of our players by delivering super web & mobile experiences.

    DGN Games is a truly global company which employs the combined strengths of a multi-cultural team spread across four continents.

    We base our continued success on a combination of state-of-the-art technologies, in-depth knowledge of the gaming industry and a variety of top-notch gaming content.

    The end result? A high-end gaming experience like no other.

    www.dgngames.com

     

     

    Requirements:

     

    •   1+ years of work experience in customer support/service
    •   Excellent communication, analytical, research and troubleshooting skills
    •   Problem-solving skills and the ability to work with a large amount of data from different sources
    •   Customer-focus and service orientation
    •   Ability to work independently and put proper priorities
    •   Written English (no lower than B2) is a must

    Will be a plus:

    •   Sales and high-value customers communication experience
    •   Basic understanding of SQL, experience with helpdesk systems

     

     

    Responsibilities:

    •   Conduct a thorough investigation of possible production issues
    •   Identify and escalate issues/bugs to the appropriate team when needed
    •   Show a positive attitude, even when faced with misplaced criticism or frustration
    •   Handle and resolve customer requests and application related issues

     

    You'll also find here:

     

    - Challenging tasks, opportunity to influence the quality of the product

    - Good experience developing leading-edge, cross-platform, 24?7 consumer applications and services that have touched millions of people

    - Salary is determined by the results of the interview

    - Interesting long-term project using cutting-edge technologies

    - An individual program of development

    - Work in a comfortable office

    - Progressive system of salary, regular salary review, financial stability

    - Career planning and regular performance reviews

    - 24 calendar days of paid vacation, paid sick leave

    - Medical insurance, sports compensation

    - Free English lessons