Technical Support engineer

Corefy is a universal feature-rich payment orchestration platform for online businesses and payment institutions. Corefy's team brings together more than 50 specialists with rich and diverse professional and cultural backgrounds. Our head office is located in London, UK. We also have our own R&D centre in Kyiv, Ukraine. The growing list of Corefy's customers features some major international companies and financial firms worldwide.

Responsibilities

• Evaluate and prioritize customer support cases.
• Communicate and solve customers' problems regarding the platform issues.
• Work with all internal groups, including account managers, sales, engineering, product management.
• Prepare accurate and timely reports.

Requirements

• Ability to prioritize tasks based on urgency and importance.
• Motivation to learn new skills and technologies.
• Good understanding of web Services, API integration.
• Understanding of PostgreSQL/MySQL or other database systems.
• Good time-management skills Great interpersonal and communication skills.
• Technical education (desired).

Work conditions

• Competitive timely salary. 

• Variety of tasks to grow professionally, guidance and resources for self-learning, supporting colleagues.

• The ability to start your work day anywhere between 8-11 am.

• Paid vacation of 20 working days and sick leave.

• Comfy green office with unlimited coffee and panoramic terrace overlooking Kyiv open for you and your friends 24/7.

• Convenient location of the office (close to Politekhnichnyi Instytut metro station).

• No dress code and minimum viable bureaucracy.

• Friendly, meme-loving, and highly professional team.

• Corporate parties, events, celebrations.

• Language classes in the office (we learn Spanish).