Customer Support Specialist

Petcube, Inc. is a leading technology company that keeps people connected with their pets. It has emerged as a technology leader, claiming a new category of Connected Pet that’s defined at the intersection of Connected Home and Pet Care.

We are looking to hire young and fun people, fluent in English with no or minimal accent who have clear communication skills.

Shift:

7 pm - 4 am, GMT

Responsibilities:

• Effectively address customer inquiries via chat & email
• Monitor and respond to feedback on social media
• Maintain professionalism when owning customer interactions
• Take responsibility in your work
• Identify, document and follow up with engineers on product bugs and features
• Identify trends in customer requests and suggest improvements to processes and products
• Collaborate with members of other teams

Requirements:

• Strong natural will to help other people
• Fluency in English with no or minimal accent and clear communication skills
• Motivation and passion about getting work done properly
• Ability to learn quickly
• Attention to detail
• Discipline and a strong work ethic
• Genuine curiosity about people and business
• Young, trendy and fun

About Petcube:

We have been creating IoT products for pets since 2012, and strive for the level of quality that Apple has set in electronics for humans. We only work with people who are excited and take pride in the work they do. If you feel like the person described above, immediately send over your resume.