Technical Support Engineer

Required skills:

— English: Upper intermediate or Advanced
— Experience in troubleshooting demanding high attention to details.
— Problem management for server and service related issues (Windows Server/Centos7).
— Alerts configuration, monitoring, detecting, reporting using agreed monitoring tools (Zabbix, Grafana, Kibana).
— Understanding and working with DNS Servers, VPS, Terminal Services and Remote Desktops, Web Servers (IIS and Apache).
— Experience with JIRA and Confluence. (preferred, not required)
— Good communication skills.
— Ability to work with a large amount of information.
— Serious and responsible attitude.
— Analytical thinking.
— Self-study skills.

Will be a plus:

— Working with continuous integration systems(Jenkins, Git). (preferred, not required)
— Managing DB’s (MSSQL Server), understanding of Vertica, MongoDB, Mondrian, Hadoop.

We offer:

— Friendly team and enjoyable working environment;
— Opportunity for self-realization. Career and professional growth;
— Competitive salary based on your qualifications, experience and skills;
— Office in a comfortable business center, located near a subway station;
— Paid sick leave and vacations;
— English classes with a certified English teacher;
— Company-owned gym and shower;
— Convenient parking near the office building;
— Room for bicycle parking;
— Corporate events and meetings;
— Large recreation area;
— Not an open space office.
— Taxi fee compensation

Responsibilities:

— Fixing, reporting, escalating issues according to protocol (instructions)
— Work closely with engineers and other team members to understand complex requirements and troubleshoot issues.
— Exchanging information between responsible teams.
— Working shift by shift (including nights).