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Technical Support Specialist

IT - разработка ПО
  • Регион:Николаев
Английский (выше среднего)

GeeksForLess, North American based outsourcing company, is looking for a Technical Support Specialist for main shift (15.30-00.00) and night shift (23.20-8.00).


Project description:


The department provides web hosting technical support for English-speaking customers via chat, email, and ticketing systems.


Main Responsibilities:


  • investigate, resolve and conduct in-depth troubleshooting of hosting, email, database and other web-related issues using available resources over online chat and email;
  • create and process support tickets.


Mandatory Requirements:


  • good written and spoken English;
  • good interpersonal, analytical and problem-solving skills;
  • attention to details;
  • multi-tasking capabilities.


We offer:


  • competitive salary;
  • paid vacation - 15 days per year;
  • convenient office;
  • a stable and dynamic working environment where you can develop;
  • possibility to come up with ideas and see them implemented;
  • promotion opportunities.