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18.11.2019

Technical Support Specialist (night shift)

GeeksForLess
IT - разработка ПО
  • Регион:Николаев
Английский (продвинутый)

GeeksForLess, North American based outsourcing company, is looking for a Technical Support Specialist for night shift (23.20-8.00).

 

Project description:

 

The department provides web hosting technical support for English-speaking customers via chat, email, and ticketing systems.

 

Main Responsibilities:

 

  • investigate, resolve and conduct in-depth troubleshooting of hosting, email, database and other web-related issues using available resources over online chat and email;
  • create and process support tickets.

 

Mandatory Requirements:

 

  • good written and spoken English;
  • good interpersonal, analytical and problem-solving skills;
  • attention to details;
  • multi-tasking capabilities.

 

We offer:

 

  • competitive salary;
  • paid vacation - 15 days per year;
  • convenient office;
  • a stable and dynamic working environment where you can develop;
  • possibility to come up with ideas and see them implemented;
  • promotion opportunities.