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07.10.2020

Head of Documentation unit

Intellias
IT-software Manufacturing

    Project Overview:

    Intellias is seeking an igniter, who will lead by example and grow our Documentation unit. In your daily duties, you will collaborate with our smart Documentation Engineers and a number of departments, including Business Process Management, Talent Delivery, Administrative, Sales & Marketing to contribute to Intellias sustainability and growth through corporate knowledge management and business process documentation.

    Responsibilities:

    • Define documentation development strategy;
    • Set up and monitor the adherence to performance and quality KPIs;
    • Manage the backlog of the Documentation unit;
    • Inspire, mentor and support Documentation Engineers in their daily activities;
    • Allocate documentation requests to make the best use of talents and strengths;
    • Estimate, schedule and review documentation deliverables: policies, standards, instructions, knowledge base articles, FAQs, how-to videos, success stories, newsletters, blog posts and more;
    • Elevate the quality of documentation deliverables and collaboration with the Documentation unit through feedback analysis;
    • Conduct interviews to hire top writing talent;
    • Plan and manage the budget of the Documentation unit.

    Requirements:

    • Minimum of 2-year successful experience in driving projects that involve a team of at least 5 engineers;
    • C1 level of English;
    • Analytical thinking and content architecture skills;
    • Excellent communication, leadership and presentation skills;
    • Experience in requirement analysis, effort estimating, project scheduling, risk and change management;
    • Flexibility, emotional maturity.

    Will be a plus:

    • Strong drafting, copy editing, reviewing and multitasking skills;
    • Expert at textual and visual forms of storylining;
    • Expertise in developing effective corporate knowledge hubs;
    • Hands-on knowledge of publication style guides, documentation best practices, and trends;
    • Profound knowledge of IT business processes, SDLC, and DDLC.