Operations Specialist

Project Overview:

Intellias is looking for an Operations Specialist to join the Delivery Operations Unit (DO), that focuses on company-wide delivery process improvement.

As the Delivery Operations Specialist you will be responsible for gathering and aggregation of different metrics, business operations analysis, workflow management, day-to-day activities optimization, facilitation etc., and collaborate with Delivery teams and other company departments, such as Finances, Business Processes Management, Workforce Management and others.

Responsibilities:

• Enabling delivery performance dashboards and reports in PowerBI;
• Department PnL administration;
• Timesheets creation for the Department;
• Ensuring timely availability and consistency of metrics and KPIs data;
• Maintaining corporate delivery templates and knowledge base;
• Participation in cross-company operations initiatives and automation;
• Surveying clients, executing CSAT process.

Requirements:

• 1+ year of operations position in IT, clear understanding of IT company business processes ;
• Excellent time management and organizational skills ;
• Well-structured analytical thinking; basic presentation skills ;
• Ability to stay focused under strong deadlines, during long routine tasks execution ;
• Strong communication skills;
• Ability to work as a part of the team as well as independently ;
• Proficiency in Excel and PowerPoint ;
• English: Intermediate or better;
• Hands-on experience with Microsoft Office ecosystem ;
• Fast learner capable of acquiring new expertise.

Benefits:

• Experience in PowerBI reports/dashboards creation;
• Experience with Jira and Confluence.