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App & Infra Support Manager

IT-software Manufacturing

    Project Overview:

    The client is one of the most innovative digital trade banks in the Middle East. Being headquartered in United Arab Emirates, it's strategically located in innovation-friendly environment of one of the fastest growing global trade and finance hub.

    Having automated operational flexibility, data integration and advanced analytics in an accessible, real-time and transparent manner as a core values, the client offers a wide spread of client-centric Fin-Tech and e-commerce solutions on global corporate market, actively takes advantage of cutting-edge cloud technologies and has an aim to reimagine corporate trade banking. 

    The Application & Infrastructure Team is a L2/L3 unit, that is responsible for task-force activities, in response to most deep and complex issues, that cannot be resolved on L1 level, their analysis, resolution and continuous applications, facilities and services improvement and hardening, in proactive, long-term-envisioned and efficient way. The key is business continuity enforcement, historical and potential issue analysis and classification, countermeasure planning, implementation and deployment.


    • Degree in Computer Science, Computer Engineering or Management Information Systems;
    • 2+ year full-time practice as a Project Manager with direct project accountability;
    • Past experience as software developer preferred;
    • Experience in the software development outsourcing industry;
    • Experience in Fin-Tech industry is highly desired;
    • Experience in managing teams of 10-20 people;
    • Experience in managing multiple projects running in parallel;
    • Excellent communication skills, ability to influence people, leadership by examples, cultural awareness;
    • Experience in requirement analysis, effort estimating, project scheduling, risk and change management;
    • Understanding of different software methodologies - SCRUM, Agile, RUP, Waterfall;
    • Experience in software engineering practices, quality assurance, improving team velocity;
    • Ability to execute and prioritize a number of tasks simultaneously, resolving inter-dependencies;
    • Upper-intermediate or advanced level or writing and verbal English;
    • Flexibility, emotional maturity.


    • Directing and managing several small to mid-sized project(s) of moderate complexity;
    • Ensuring that quality software is delivered according to specification using the correct procedures in line with technical and business objectives;
    • Being involved from start to finish in analysis, preparing statements of work for new project proposals, and organizing effective scope and change management;
    • Working closely with the stakeholders on both sides to manage the day-to-day work of the development team;
    • Establishing a plan for the execution of the project, including a work-breakdown-structure, task dependencies, team composition, schedule, and risk mitigation;
    • Tailoring and facilitating right software engineering processes and defining the roles and responsibilities of all of the project team members;
    • Coaching, mentoring, motivating and supervising project team members. Influencing them to take positive action and accountability for their assigned work, providing timely feedback to individuals;
    • Maintaining and reviewing technical documentation;
    • Tracking project reporting, team velocity, ensuring key performance indicators reaching success level values.