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The Ideal candidate
- 1+ years of working experience in end user Windows/Mac OS setup and maintenance;
- experience in researching and troubleshooting software, hardware and network issues;
- strong communication, collaboration and team working skills;
- familiar with Microsoft Office 365, Active Directory concept;
- familiar with purchasing, stock management;
- familiar with networking concepts (firewall, LAN, VPN, static routing, VLAN, Wi-Fi), network configuration and troubleshooting;
- ability to self-education;
- master's degree in Computer Systems/Science or equivalent;
- intermediate English level or higher.
Optional:
- proactive position in problem solving, result oriented;
- experience in configuration and support systems: Dropbox, Workplace, Atlassian stack (Jira, Confluence, Service Desk), Git;
- knowledge of information security;
- work in remote / international team;
- end to end responsibility.
What Balance Means to Us
- a modern office, comfortable work environment, and the best available tools;
- business trips;
- 20 working days of vacation;
- medical insurance;
- sick leave (up to 20 days a year);
- unpaid leave (up to 20 days a year);
- paid days off (2 days);
- private entrepreneur leave (2 days);
- ability to work from home;
- professional internal/external trainings;
- professional certifications coverage - 100%;
- English classes;
- sport hobbies compensation.
The Role
- users support, resolving incoming technical issues in a friendly and client-oriented way;
- provide PC services including setup, configuration, repairing, upgrade and asset management (90% Microsoft, Linux/Mac);
- software and licenses management;
- accounts setup and network configuration;
- purchasing and stock-management;
- support & optimization Valtech global tools and systems;
- provide prompt and accurate feedback to customers;
- prepare accurate and timely reports.
The Opportunity
We are looking for a Local IT Support Engineer to join our team in Kharkiv. Valtech Ukraine has a growing cross-functional IT Team who supports Global tools & systems and drives innovative solutions for all Valtech entities over the world.
IT Support Engineer has great opportunity to start work on local support&global tasks and continue personal&professional growing in friendly team of cool IT Wizards.