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Local IT support Engineer

Valtech
4 года назад
09 декабря 2019
Харьков

The Ideal candidate

  • 1+ years of working experience in end user Windows/Mac OS setup and maintenance;
  •  experience in researching and troubleshooting software, hardware and network issues;
  • strong communication, collaboration and team working skills;
  •  familiar with Microsoft Office 365, Active Directory concept;
  • familiar with purchasing, stock management;
  • familiar with networking concepts (firewall, LAN, VPN, static routing, VLAN, Wi-Fi), network configuration and troubleshooting;
  •  ability to self-education;
  • master's degree in Computer Systems/Science or equivalent;
  • intermediate English level or higher.

 

Optional:

  • proactive position in problem solving, result oriented;
  • experience in configuration and support systems: Dropbox, Workplace, Atlassian stack (Jira, Confluence, Service Desk), Git;
  •  knowledge of information security;
  • work in remote / international team;
  • end to end responsibility.

 

What Balance Means to Us

  • a modern office, comfortable work environment, and the best available tools;
  • business trips;
  • 20 working days of vacation;
  • medical insurance;
  • sick leave (up to 20 days a year);
  •  unpaid leave (up to 20 days a year);
  • paid days off (2 days);
  • private entrepreneur leave (2 days);
  •  ability to work from home;
  •  professional internal/external trainings;
  • professional certifications coverage - 100%;
  • English classes;
  • sport hobbies compensation.

 

The Role

  • users support, resolving incoming technical issues in a friendly and client-oriented way;
  • provide PC services including setup, configuration, repairing, upgrade and asset management (90% Microsoft, Linux/Mac);
  • software and licenses management;
  • accounts setup and network configuration;
  • purchasing and stock-management;
  • support & optimization Valtech global tools and systems;
  • provide prompt and accurate feedback to customers;
  • prepare accurate and timely reports.

 

The Opportunity

We are looking for a Local IT Support Engineer to join our team in Kharkiv. Valtech Ukraine has a growing cross-functional IT Team who supports Global tools & systems and drives innovative solutions for all Valtech entities over the world.

IT Support Engineer has great opportunity to start work on local support&global tasks and continue personal&professional growing in friendly team of cool IT Wizards.

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