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Senior Team Lead / Customer Success Manager

PharmBills
2 года назад
13 июля 2021
Киев

About Us 

We enable clients’ business growth with highly trained, “customer first” teams dedicated to performance excellence and superb service. 

Our teams are made up of Representatives who are the foundation of our business; our Client Service Managers (CSMs) move them forward. CSMs leverage their experience in employee relationship management whilst mentoring and developing the team to contribute to the Company’s reputation as an employer of choice. CSMs are there to strategically partner with our clients, ensuring they have the skills and resources they need to maximize value from the services we provide. They work closely with the Company’s leadership to shape the business strategy, maximize revenue, influence growth, and inspire impactful change.  

The role is based out of Ukraine, with the requirement to work in a hybrid office concept, balancing remote work and in-office time. We align our working hours with the time zones of our American clients.  

What you’ll need   

·       2+ years’ experience in client-facing / account management / international sales roles.  

·       3+ years’ experience in team leadership / performance management roles.  

·       University degree in a relevant subject. 

·       Fluency in English and Ukrainian/Russian. 

·       Interview skills and project management skills will be an advantage.  

·       Organizational Skills: establishes correct processes and procedures to achieve business objectives; excellent time management skills with the ability to meet performance targets within tight deadlines.  

·       Analytical Skills: builds a logical approach to address issues and opportunities.  

·       Problem Solving: looks for creative solutions to complex problems and acts in a flexible and decisive manner.  

·       Stress Tolerance: functions well in a high-paced and, at times, stressful environment; ability to deal with ambiguity and uncertainty in the workplace.  

·       Emotional Intelligence: has a keen awareness of self and others, manages conflict and interpersonal issues effectively. 

·       Tech savvy: ability to quickly learn new technologies e.g., client software; proficiency with Microsoft Office Suite and G-suite.  

Who you are 

·       Curious: You’re intellectually curious. You ask questions and relentlessly pursue “the why”.  

·       Fast to action: You make decisions with boldness and confidence, even when faced with uncertainty.  

·       Excellent communicator: You keep your communication clear and simple. You listen to understand, and you confirm understanding. 

·       Conscientious: You take your commitments to others seriously and you have strong integrity.  

·       Unflappable: You’re calm under pressure and believe in yourself and your team’s ability to get the job done.  

·       Unstoppable: You are determined to succeed and your energy and passion will drive our business forward.  

What’s in it for you 

·       Competitive compensation package, with bonus opportunities based on achievement of KPIs.  

·       Full medical insurance, extensive PTO policy and flexible work practices. 

·       Take advantage of educational opportunities to keep updated with industry changes. 

·       Opportunity to work closely with Pharmbills’ leadership to shape the business strategy, learn new things and grow your career. 

·       Opportunity to share your experience as you influence and mentor junior colleagues.  

·       Surround yourself with a smart and diverse group of people.  

Learn more on our website: https://pharmbills.me

Our social media:

Andrii

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