German Customer Support Representative

Helpware

is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

In 2018 Clutch - B2B ratings, research, and reviews company - has named our Team a Leader in multiple service categories for BPO companies!

We are growing and have an open position as a German Customer Support Representative

Skills and Qualifications:

• Excellent written skills in German and English (German - Advanced/ Upper-Intermediate, English -Upper-Intermediate)
• Basic technical background (strong experience in using apps)
• Proactive approach, empathetic individuals, problem-solving skills

Responsibilities:

• Providing Customer Support for the website users
• Handle support inquiries via email/chat
• Work with information concerning inquiries, confirmations, and complaints;

We offer:

• You can work remotely;
• Competitive compensation;
• English classes with a native speaker;
• Schedule 8am-1am Kyiv Time, 8 hours working day + 1 hour break in this gap
• Corporate training and parties.

We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted.

Please send your CV in English indicating your salary expectations.

If you have the qualifications needed and ready to maintain the required duties daily, please apply!

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