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1 день назад - 18.06.2021

SQL Technical Support

Helpware

Адрес: Киев, Подольский, Контрактовая площадь
Контакт: Юрий

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

In 2018 Clutch - B2B ratings, research, and reviews company - has named our Team a Leader in multiple service categories for BPO companies!

We are growing and have an open position as an SQL Technical Support


What You’ll Do:

- Perform initial analysis of workflow errors and support requests providing resolutions or escalating as appropriate
- Write SQL to perform ETL/ELT functions
- Explore data using SQL from new data sources in the Platform to evaluate distributions and data integrity
- Have a high sense of urgency while overseeing the complete resolution of triaged issues
- Prioritize and manage ticket lifecycle and communicate to merchant or internal teams about issues, analysis, findings, resolution and future preventative measures/fixes
- Work with onboarding team to implement new merchant accounts and tailor implementation based on merchant data sources

Skills & Qualifications:

- Strong aptitude for learning new technologies and problem solving
- 3+ years writing SQL
- 3+ years in a technical support role (preferably in a SaaS environment)
- Excellent technical troubleshooting skills
- Outstanding documentation skills, being able to put yourself in the shoes of the end user (internal or external)
- A self-motivated, detailed, results-oriented mindset
- Ticketing system experience – Zendesk experience a plus
- Experience with project management tools such as Asana
- Experience monitoring and researching workflow error logs
- Direct to Consumer/ecommerce experience
- Familiarity with navigating SaaS based platforms and software deployment
- Familiarity with data visualization platforms (Looker, Tableau)
- Ability to think logically and analytically
- Exceptional verbal and written communication skills, uniquely tailored so the intended audience can easily understand
- Organizational skills
- Enthusiasm to work in a fast-paced, collaborative environment
- Experience in smaller company settings where everyone rolls up their sleeves, and a proactive self-directed attitude is a must
- Customer-first attitude, willing to go the extra mile to deliver an exceptional customer experience.

We Offer:

- Downtown Kyiv location in a modern office (10-minute walk from Kontraktova);
- You can work in the office and remotely
- Competitive compensation linked to UAH/USD rate;
- Medical and Life insurance after the trial period;
- English classes with a native speaker;
- Schedule 11:00 AM - 08:00 PM Kyiv Time
- Corporate training and parties.

We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted

If you have the qualifications needed and ready to maintain the required duties daily, please apply!

Don't forget to follow us

https://www.facebook.com/helpware.kyiv.team

https://www.instagram.com/helpware.kyiv.team

By applying for this position, you agree with the Helpware Privacy Policy and give us your consent to maintain and process your personal data with this respect. Please read our Privacy Policy for more information. https://www.helpware.io/




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