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16.03.2021

Customer Support Representative(French/English)

Helpware
IT

    Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

    In 2018 Clutch - B2B ratings, research, and reviews company - has named our Team a Leader in multiple service categories for BPO companies!

    We are growing and have an open position as a Customer Support Representative(French/English)

     

    Responsibilities:

    • Provide quality service and support to our clients for our incoming chats, emails and provide call-back requests;

    • Listen to customers’ questions and concerns, and suggest the right solutions;

    • Provide information about accounts, products and services;

    • Develop and establish relationships with our customers for follow-up emails, calls, etc. Answer and update customer accounts as needed;

    • Work with information concerning inquiries, confirmations, and complaints.

    Skills and Qualifications:

    • 2+ years of experience in a customer service/call center environment;

    • Experience in working with CRM platforms - preferably Zendesk and Shopify;

    • Excellent  French and English (French - Fluent/ Advanced/ Upper-Intermediate, English -Advanced/ Upper-Intermediate).


    We offer:

    • Downtown Kyiv location in a modern office (10-minute walk from Kontraktova);
    • Competitive compensation linked to UAH/USD rate;
    • Medical and Life insurance after the trial period;
    • English classes with a native speaker;
    • Schedule: Sunday - Thursday 16:00 - 1:30 (shifts 16:00- 00:00; 17:30- 1:30) Kyiv time, may vary
    • Corporate training and parties.

    We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted

    If you have the qualifications needed and ready to maintain the required duties daily, please apply!

    Don't forget to follow us

    https://www.facebook.com/helpware.kyiv.team

    https://www.instagram.com/helpware.kyiv.teamBy applying for this position, you agree with the Helpware Privacy Policy and give us your consent to maintain and process your personal data with this respect. Please read our Privacy Policy for more information. https://www.helpware.io/