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Customer Support Representative(French/English)


    Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

    In 2018 Clutch - B2B ratings, research, and reviews company - has named our Team a Leader in multiple service categories for BPO companies!

    We are growing and have an open position as a Customer Support Representative(French/English)



    • Provide quality service and support to our clients for our incoming chats, emails and provide call-back requests;

    • Listen to customers’ questions and concerns, and suggest the right solutions;

    • Provide information about accounts, products and services;

    • Develop and establish relationships with our customers for follow-up emails, calls, etc. Answer and update customer accounts as needed;

    • Work with information concerning inquiries, confirmations, and complaints.

    Skills and Qualifications:

    • 2+ years of experience in a customer service/call center environment;

    • Experience in working with CRM platforms - preferably Zendesk and Shopify;

    • Excellent  French and English (French - Fluent/ Advanced/ Upper-Intermediate, English -Advanced/ Upper-Intermediate).

    We offer:

    • Downtown Kyiv location in a modern office (10-minute walk from Kontraktova);
    • Competitive compensation linked to UAH/USD rate;
    • Medical and Life insurance after the trial period;
    • English classes with a native speaker;
    • Schedule: Sunday - Thursday 16:00 - 1:30 (shifts 16:00- 00:00; 17:30- 1:30) Kyiv time, may vary
    • Corporate training and parties.

    We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted

    If you have the qualifications needed and ready to maintain the required duties daily, please apply!

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