Recruitment Lead/Head of Recruitment

Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico and the Philippines which provides Customer Experience & Operational Support for modern companies.

Our Kyiv Team is growing and we're looking for an experienced Recruitment Lead/Head of Recruitment to join Helpware. The main function of this role will be leading our Kyiv recruitment team and supporting them in sourcing and recruiting high-quality candidates of the variable level of seniority and skills. We expect you to be engaged with internal and external hiring managers, think creatively and drive a winning spirit to achieve Team goals.

As the Recruitment Lead/Head of Recruitment your main accountabilities will be:

• Take ownership of the recruiting process and improve upon it to ensure a smooth and positive candidates/newcomers experience.
• Lead recruitment activities: managing recruitment workflows, new candidates search sources implementing, recruitment process optimizing, job posts review and cross-check, support with senior positions closing, recruitment marketing activities coordinating, offer process driving etc.
• Lead new clients and agents onboarding (in coordination with the Process Excellence department).
• Communicate with internal and external stakeholders (Clients) and provide regular (weekly/daily) status' updates.
• Profile order preparation, assigning openings between the Team members and providing support in job descriptions building.
• Embrace and develop a deep understanding of our and client's business so that you can fully educate candidates on career opportunities and job responsibilities.
• Collaborate with colleagues to develop, implement and execute hiring strategies for technical, marketing, customer care, finance positions, particularly for high-quality passive and active candidates.
• Oversee outreach to prospective applicants to generate interest in open positions.
• Handle pre-final interviews with the candidates, organize Client's interview and prepare applicants.
• Recruitment team management: conducting 1 on 1 coaching/feedback meetings, training sessions and educational events, supporting development plan execution etc.
• Track recruiting activities and prepare variable reports using ATS.
• Recruitment KPIs ownership and management of team bonuses.
• Recruitment budget ownership, cooperation with vendors, recruitment tools usage planning etc.

What experience or knowledge should you bring?

• 3+ years experience as a Recruitment Lead, leading recruitment team and driving the recruitment life-cycle end to end
• Fluency in English
• Strong knowledge of recruitment best practices, including advanced and efficient sourcing channels and technics
• Experience partnering with managers, interviewers and team members throughout the hiring process
• Proven experience in developing creative initiatives and top-notch execution
• Experience recruiting with a fast-paced team in a startup environment
• Experience with compensation negotiation at all level of seniority
• Passionate about managing and pushing multiple projects simultaneously, in a dynamic environment
• Great team player, awesome sense of humor, and passion for people
• Ability to occasionally operate US business hours based on business needs

We offer:

• Opportunities to make a difference, to develop and grow;
• Your opinion matters. You are encouraged to contribute to the processes in the team
• Downtown Kyiv location in a modern office (5-minute walk from Kontraktova)
• Competitive compensation linked to UAH/USD rate
• Medical and Life insurance after the trial period
• English classes with the native speaker
• Business hours: 11:00 - 20:00 Kyiv time
• Corporate trainings and parties