Customer Support / Operations Specialist

We are looking for a Operations Specialist to join our Operations department.
Previous experience in technical support would be a benefit.

Responsibilities

- process tickets in the internal ticket system (morning/evening shifts)

- write and post notifications of different kinds in the company’s communication channels (warning about system issues, updates on the situation, info posts)

- communicate and coordinate with other departments regarding providing support to company employees

- communicate with foreign counterparties in English (written and spoken) via different comms channels (email, Skype, Slack)

- test and support company software products

- send out personal notifications and reminders to company employees

- administer user accounts in various software solutions

- collect and submit documents for opening of new accounts

- help senior Operations employees upon request

Requirements

- good knowledge of English language (B2 and higher)

- ability to communicate well via email

- ability to work in G Suite (Google Docs, Sheets)

- advanced Microsoft Excel skills, ability to search information in internet in English

In the office:

- Fresh and varied food(at own expense)

- Library

- Gym 24/7

- Massage

- Professional car racing simulator

- Table tennis

Our company values:

- Humanity

- Teamwork

- Development

- Innovation