Customer Support Manager

Keyapp is a Ukrainian product IT company that creates and develops a platform for mobile app promotion with the aim to help developers to increase organic traffic for iOS and Android applications all over the world. 

Currently, we are looking for an independent and responsible person who knows how to conduct negotiations and help the clients;-)

NB! Working hours: 13:00-22:00 on a permanent basis, Saturday and Sunday are days off.

In order to cope successfully with tasks, you need to have:

• Upper-Intermediate and a higher level of English (knowledge of an additional foreign language will be an advantage as clients are from all over the world)

• higher education in the field of philology, marketing

• experience of working with clients (1 year+)

• experienced user of PC, Google services

The everyday duties are:

• work in the first line of customer support: advising clients on the operation of the platform (live chats, emails), transferring of client requests to responsible specialists

• introducing clients to the service's referral and bonus program, promotions, and discounts

• helping clients choose a strategy to promote their products on our platform

• answering customer messages and comments under posts in social networks (Facebook, forums, TG channels)

What we offer:

• salary in EUR: rate 400-600€ (depends on the candidate's work experience) + 160€ (bonus)

• the bonus system is transparent and clear

• annual bonus based on work results

• 24 days of paid vacation, 100% paid sick leaves

• working mode - remotely, for the period of the state of war

• comfortable workplace (not open space) after returning to Kyiv

• a 5-minute walk to the office from the Osokorky metro station

• team: team leader is adequate and professional, colleagues are always ready to help and with a sense of humor

• the opportunity for self-development and realizing of one's potential

• no cold calls!