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21.02.2021

Operational support specialist

DiPocket Limited
Услуги для бизнеса - другое
  • Регион:Киев

Обов’язки

Main goal of the position: Provide second level support to customers investigating transactions and registrations in the systems 

  • Handling and resolving product usage queries
  • Dealing directly with Customers by email 
  • Escalating requests and unresolved issues to the appropriate team members
  • Keeping records of any interaction with Customers 
  • Ensuring excellent service standards 
  • Following communication procedures and policies

Вимоги

  • Independence, ability to make decisions and solve problems
  • Friendly, positive, and organized person excited to help Customers
  • Excellent English language skills, Polish would be an advantage
  • Strong verbal communication skills along with active listening
  • Advanced MS Office software skills
  • Flexible in terms of working hours (3 shifts, 24/7, maximum of 40 hours per week)
  • Experience within a call center or customer service is an advantage 
  • Minimum secondary education degree

Умови роботи

  • Work in a stable company over unique projects
  • Friendly and a very talented team who will be supporting you in your professional development
  • Competitive compensation
  • Opportunities for career and professional growth
  • Medical insurance
  • Participation in trainings and conferences