Operational support specialist

Обов’язки: 

Main goal of the position: Provide second level support to customers investigating transactions and registrations in the systems 

• Handling and resolving product usage queries
• Dealing directly with Customers by email 
• Escalating requests and unresolved issues to the appropriate team members
• Keeping records of any interaction with Customers 
• Ensuring excellent service standards 
• Following communication procedures and policies

Вимоги: 

• Independence, ability to make decisions and solve problems
• Friendly, positive, and organized person excited to help Customers
• Excellent English language skills, Polish would be an advantage
• Strong verbal communication skills along with active listening
• Advanced MS Office software skills
• Flexible in terms of working hours (3 shifts, 24/7, maximum of 40 hours per week)
• Experience within a call center or customer service is an advantage 
• Minimum secondary education degree

Умови роботи: 

• Work in a stable company over unique projects
• Friendly and a very talented team who will be supporting you in your professional development
• Competitive compensation
• Opportunities for career and professional growth
• Medical insurance
• Participation in trainings and conferences