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Customer Service Representatives in FinTech company (Polish, Hungarian, English languages)
DiPocket Limited, a financial technology company, is looking for Customer Service Representatives who speak fluent Polish/ Hungarian and English languages to join our Kiev-based team.
Please visit our website for more information about us https://dipocket.org/
What we are offering
- Legal employment with a competitive salary to reflect your skills and experience
- Friendly work atmosphere within a supportive team
- Training and development tailored to help you to achieve your upmost potential
- Central office location
Your responsibilities will include
- Verification of Customer registration in the mobile application
- Handling and resolving mobile application usage queries
- Dealing directly with Customers by telephone
- Escalating requests and unresolved issues to the appropriate team members
- Keeping records of any interaction with Customers
- Ensuring excellent service standards
- Following communication procedures and policies
Your profile
- Friendly, positive and organised person excited to help Customers
- Excellent Polish or Hungarian and English language skills
- Strong verbal communication skills along with active listening
- Basic MS Office software skills
- Flexible in terms of working hours (maximum of 40 hours per week)
- Experience within a call centre or customer service is an advantage
If this sounds like the role for you, we look forward to hearing from you. Please send us your CV.
Євгенія Савченко