Account manager (Hindi, english)

If you are reading this job description with a dictionary, or using a translation engine, this job is not for you.

Skills /Competence:

• Highly proficient in spoken and written English and Hindi (Proficient user, English B1-C1, Hindi B1-C1) is mandatory
• The ability to abide by strict time scales.
• Excellent interpersonal, communication, customer service, and influencing skills, communicating clearly.
• Customer Service experience with native speaking customers is not necessary but preferable.
• You must be an experienced user in Word/Excel/Google Docs.

Requirements:

• Your age is 19 or older.
• You are a fast learner and open-minded person
• You have a pleasant voice and no strong accent

Key Responsibilities:

• To be the first point of contact for all customer feedback, both written and verbal
• To handle such feedback by providing prompt and professional replies
• To create a range of standard letters, to enable an easily personalized reply, to help ensure target response times are met
• To keep up to date with all products' characteristic
• To translate and to manage the knowledgebase for customers and co-workers
• To host online meetings, such as trainings, and account settings
• To take further action on customers' feedback, where appropriate
• To carry out analysis of customer feedback
• To report to your line manager
• To apply for this job:

Tell us about yourself in 5 short sentences.

The probation period is one month.

If you are sure that all above is about you, and you want to become a part of our team, do not hesitate to send your CV.