Intern (Customer Experience & Service Innovations)

It’s amazing what can happen over a cup of coffee or tea. At JACOBS DOUWE EGBERTS, we’ve made it our mission to find out. Our people have been raising the bar since day one, thinking fast and acting even faster to make an impact that’s felt around the world. JDE is the home to some of the most well-known coffee brands in the world. To date, our coffee and tea portfolio is available in over 140 countries and includes iconic household names such as Jacobs, Tassimo, Moccona, Senseo, L’OR, Douwe Egberts, Super, Kenco, Pilao and Gevalia. We’ve built our business on the belief that everyone deserves the coffee&tea they love – no matter who you are, where you live or how you take it.

Job Description

1)        Customer Experience:

-           Customer Experience Research &Projects

-           Digital Innovations (Chat-bot, Web, Messengers) and automatization support

-           Service Content & POS development

2)        Care Line Management:

-           Analytics & Reporting

-           Action Plan Control & Coordination

-           Content Management

-           Work with Non-Standard Requests

3)        Service & Sales Effective Cooperation

-           Getting Feed-back from Sales

-           Reporting & Action Plan Controlling

-           Service Competitors & market overview

-           Pricing

Qualifications

If you’re goal-oriented and successful student born to Stand Out and dreaming about great career in the international company, you’ll fit right in at JDE. Working globally and locally, our Associates have been positively influencing the world of coffee for over 250 years. We love people who are not afraid to try, and who try until they get it right. We value strong convictions and encourage debate. And all this in an open, friendly environment where you can approach anyone and grow any way you like.

For this role as CX & Service Innovations Intern, we’re looking for Graduates or last year students with Operations\Finance\System Analysis related education.

Skills we appreciate:

Hard skills:  English – intermediate,

MS Excel – advanced user (pivots, cubs)

Analytical & Systems thinking

Ability to work with technology

Very attentive to details

Quality oriented, proactive “can do” approach

Additional Information

• Competitive salary and comfortable working conditions
• Learning and development in multicultural environment
• Democratic corporate culture and open management team
• Opportunity to become expert in coffee

Duration of the Internship Program is 9 months (full-time). Upon successful passing through the Internship Program trainees have opportunity to get regular job in JDE.