Customer Service and Transportation Specialist (Maternity leave)

Job description

The role of Customer Service and Local Transportation Specialist performs operational work with clients of Ukraine market, including traditional trade and key accounts (processing orders, transport order, communication with clients and LSP (Logistic Services Providers) on different issues of range of products, status , shipping and delivery orders, and claim management etc., aimed at the highest level of service. Prepares specific reports as per operational parameters with their analyses and corrective action plan proposal.

MAIN RESPONSIBILITIES:

• Customer service level continuous improvement via effective cooperation with their PIC (Persons in Charge)
• Receive and analyze customer orders with agreed terms and conditions of delivery the finished product. Check the Minimum Order size and destination against route matrix and arrange necessary optimizations
• Creation of pre-orders for respective Customers with planning tools and specific requirements
• Support Credit Status Control process in tight co-operation with Sales and other Supply Chain divisions in the way, which secure execution of the daily plan of FG sales / shipments
• Execute ERP system (SAP) transactions to support daily shipment plan in accordance with a process, namely
• Place the order for truck to forwarder and receive confirmation within the time limits fixed in respective procedure. Communication with forwarders and carriers to fix daily shipment schedule
• Stay in contact with the Customer's PIC as per FG in transit and the delivery schedule monitoring.
• Co-ordinate work of all departments involved to the execution of orders
• · Download the transport orders to Local Transport (Non-SAP Application) database with subsequent generation of settled document flow to forwarders. Local Transport database NSA ownership.
• Receiving the freight invoices from forwarders, its analyses, checking the full set transport documents and posting the cost of services against the PO for exact forwarder, CC and GL account
• Customers' claims handling, including investigation in co-operation with related to claim functions, i.e. Production, Transport, Warehousing
• Settling the Claim investigation result in ERP (SAP) system via corrections invoice and tax invoice and provide these docs to clients
• Handling of Contracts with Local Transport Forwarders in co-operation with Purchasing function, including Database support and KPIs reporting
• Participation to functional (cross-functional projects) focused on Customer Service Excellence and logistics processes effectiveness

Qualifications

• University degree
• 3+ years Customer Service and Logistics experience
• Experience with SAP system
• Good analytical and multitasking skills
• Intermediate level of English
• Diligence and accuracy, client-oriented approach
• Team player

Additional Information

• Excitement from working and learning in the international and multicultural environment with high potential to growth in Ukrainian market;
• Extensive functional and leadership training and development programs;
• Competitive salary package;
• Compensations & benefits package, which includes: medical insurance, life insurance, meal allowance;
• Rewards & recognition program