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Job Description and Responsibilities:
We are looking for a Technical Support L2 who is proficient in administrating Linux & Windows operating systems, has good spoken english and is willing to develop his career in the technical field.
Requirements:
Experience in troubleshooting Linux and Windows problems in an enterprise environment;
At least one year of experience with Linux operating systems including RedHat and CentOS distributions
Experience with My SQL, PostgreSQL, MongoDB and MS SQL database administration
Understanding and knowledge of virtualization (Xen, VMware, KVM)
Networking understanding: TCP \ IP, DNS, Routing;
Being familiar with Domain Registration, Hosting Services and Mail operations;
Solid troubleshooting skills;
Being familiar with content management systems (such as WordPress);
Network and server performance monitoring and analysis
Would be an advantage:
Experience with WHM/cPanel, Plesk;
Experience in one or more programming languages relevant to scripting, automation, and general tooling: Python, Bash, PowerShell, PHP, Go;
Having customer support experience or technical support experience;
Responsibilities:
The provision of technical support to customers around the world, including:
Anticipate, mitigate, identify, troubleshoot, and resolve software problems on systems.
Administration and support for monitoring, configuration, and logging services (Nagios, InfluxDB, Grafana, Graylog, Prometheus)
Support other internal departments.
Responding to customers via Email/Ticket System;
Providing Support to customers via Live Chat in tough technical cases;
Installation and configuration of the software per customer’s requests or internal needs;
Keeping the Department documentation up to date;
We offer:
Competitive salary level;
Opportunity to practice English and communication skills through interaction with clients from all over the world;
Career development opportunity;
Friendly atmosphere;
Office near the city center;
Remote work possibilities after the trial period is completed;
Learn more about us at www.AIT.com.