L2 Technical Support

Job Description and Responsibilities:

We are looking for a Technical Support L2 who is proficient in administrating Linux & Windows operating systems, has good spoken english and is willing to develop his career in the technical field.

Requirements:

• Experience in troubleshooting Linux and Windows problems in an enterprise environment;

• At least one year of experience with Linux operating systems including RedHat and CentOS distributions

• Experience with My SQL, PostgreSQL, MongoDB and MS SQL database administration

• Understanding and knowledge of virtualization (Xen, VMware, KVM)

• Networking understanding: TCP \ IP, DNS, Routing;

• Being familiar with Domain Registration, Hosting Services and Mail operations;

• Solid troubleshooting skills;

• Being familiar with content management systems (such as WordPress);

• Network and server performance monitoring and analysis

Would be an advantage:

• Experience with WHM/cPanel, Plesk;

• Experience in one or more programming languages relevant to scripting, automation, and general tooling: Python, Bash, PowerShell, PHP, Go;

• Having customer support experience or technical support experience;

Responsibilities:

• The provision of technical support to customers around the world, including:

  • Anticipate, mitigate, identify, troubleshoot, and resolve software problems on systems.

  • Administration and support for monitoring, configuration, and logging services (Nagios, InfluxDB, Grafana, Graylog, Prometheus)

  • Support other internal departments.

  • Responding to customers via Email/Ticket System;

  • Providing Support to customers via Live Chat in tough technical cases;

  • Installation and configuration of the software per customer’s requests or internal needs;

  • Keeping the Department documentation up to date;

We offer:

• Competitive salary level;

• Opportunity to practice English and communication skills through interaction with clients from all over the world;

• Career development opportunity;

• Friendly atmosphere;

• Office near the city center;

• Remote work possibilities after the trial period is completed;

Learn more about us at www.AIT.com.