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Our partner, the Europe’s largest automotive retail company, opens a competition for the position of Head of Aftersales
Your key responsibilities will include:
- Carrying out Brands Aftersales standards in Ukraine;
- Supervise the operations of Aftersales teams to ensure set targets are met;
- Core aftersales processes implementation, support and training system establishment;
- Provide reports to management on all Aftersales activities;
- Deep dive into market and customer experience data;
- Plan and own aftersales campaigns;
- Liaise with other departmental heads to discuss plans and measures necessary for enhancing sales performance.
Ideal candidate will have:
- At least 3 years of proven successful experience in aftersales management;
- Higher education, fluent English, German would be an advantage;
- Knowledge of the Ukrainian legislative framework, Aftersales business, etc.;
- Analytical and problem-solving skills with the ability to convert data into business insights;
- Ability to work on own initiative and manage multiple priorities and execute in demanding environment, integrity.
You will find: A dynamic and challenging role in a key position with the opportunity to work with a highly motivated team in a reputable large international automotive group in difficult times.