Quality Manager

Main purpose: Ensure customer satisfaction and loyalty to company, team efficiency and high

DESCRIPTION OF PROCESSES TO MANAGE

Customer quality problem analysis and solving

Maximizing value to the customer (internal and external) by proactively understanding and addressing their expectations and needs; utilizing the customer as the primary focus of one's decision-making

Coaching, mentoring

Achieving organizational and team goals through effective communication, proactive partnerships with multiple stakeholders, and creating synergistic ways of working

Team schedule management

Achieve targets and goals on time with limited resources by prioritizing tasks.

People management

Setting targets, support, control, feedback, staff development

Hiring

Preparation, recruiting, interview, training, adaptation, coaching

Preparation of reports

Reports in Excel, PPT, Word (connected to CC quality)

Other

Other projects for CC innovations and processes improvement, tasks assigned by CC and SVC team management

IDEAL CANDIDATE PROFILE

2 years' experience as CC quality manager or similar position of the group over 20

CC programs, MS Office (Excel - intermediate)

Customer focused, self-motivated, dependability, strong problem-solving (including ability to deal with demanding customers and escalations), strong communication skills, ability to adhere to deadlines.

Solving problems on time by accurately identifying and distilling complex problems or situations, seeking the root cause(s), and coming up with the best solution based on comprehensive data sources and sound

EDUCATION (liberal, tech, engineering, economic): GA/TA Skill preferred or Management