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08.10.2018

Клієнт-менеджер

Austrian Airlines
Туризм / Путешествия / Пассажирские перевозки
  • Регион:Львов
Английский (выше среднего)

Austrian Airlines search for client manager (with the knowledge of European languages: English, French, Portuguese, Polish, Czech, Slovak, Bulgarian, Romanian) to join our professional team.

 

Requirements:

 

  • (Upper-intermediate or higher )

  • Good language skills as converse will be in one of the languages listed above
  • Good knowledge of PC
  • Effective communication over the phone, through email ect...
  • Ability to study and quick grasp information
  • strong desire to work and develop
  • client oriented manager

 

Advantages: ready to help, attentiveness, stress resistance, proactiveness and optimism.

 

 

Position Responsibilities:

 

consulting customers over the phone regarding following questions:

 

  • refund/revalidation of tickets
  • additional services
  • data changes in bookings
  • information about flight schedule/ticket prices

 

selection of best possible itinerary taking into account customer preferences

 

  • leading of data base, data processing
  • coordination and communication to colleagues from different departments
  • ability to quickly grasp technical concepts and business principles
  • observe quality, quantity and discipline goals
  • keeping confidentiality of valuable information
  • active input into team productivity
  • dealing with customer feedback

 

Being with us you will get:

 

  • official employment in the international company
  • career development
  • flexible schedule, full time employment
  • job with friendly staff
  • paid apprenticeship
  • getting of work experience in sphere indoor client management (back-office)

 

Benefits in Austrian Airlines:

 

  • comfortable working place
  • ability to obtain first job experience
  • lunches discount
  • on time salary, paid vacation and sick leave
  • ability to influence own income and good conditions for carrier growth
  • support and assistance of experienced specialists
  • direct communication with senior managers.
  • ticket reservations
  • solving problems in emergency situations

 

 

It is more than a job!

 

Our customers are very important for us as well as our employees who chose Austrian Airlines. The company provides excellent service and wishes to create working conditions of European level.

 

If this sounds like something you can do, and do well, please send us your resume in one of your language (except Ukrainian) and we will consider possible cooperation with you.