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Account Manager|Project Manager (Contact Centers)

Mindy Teams
2 года назад
16 октября 2021
Киевул. Шолуденка 3

Mindy Teams (www.mindy-teams.com) is a part of international brand Mindy Support (BPO market leader in Ukraine, Artificial intelligence and Machine learning) with over 2000 people in 5 offices across Ukraine. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in data collection and processing, customer support, agile sales and marketing support, and a lot more.

Now we are looking for Project Manager (position stipulates Both Client management and People Management)

You will be responsible for:

  • Communicating with clients on operational issues
  • Control Project KPI and improve them
  • Deep dive into the Client's business processes and their connection with the Customer Support Department.
  • Taking part in recruitment, training and on-boarding processes
  • Team management
  • Taking part in project preparation and launch
  • Organizing team-building activities
  • Other related duties as assigned
  • Adapt the business to the context of the country
  • Work with a cross-functional team to achieve quick and flawless execution
  • Help with project implementation analysis and translate it into actionable tasks to ensure continuous improvement
  • Creating and checking reports that need for client and KPI improvement
  • Give visibility to the main stakeholders of the project status and follow up on next steps
  • Develop new projects from idea-stage to execution
  • 1C Managment

 We offer:

  • An incredibly interesting professional environment
  • Timely and competitive payment and bonus system (linked to the $)
  • Efficient and professional team
  • Medical insurance 3 months after the start
  • Comfortable coworking with everything you need, mega-cool team buildings and events
  • Clear statement of tasks and feedback on a monthly basis
  • Warm and comfortable atmosphere, a corporate culture based on the values of the company

 Requirements for professional skills and knowledge:

  • English Advanced
  • Experience in Contact Centers is a must
  • Experience in similar position- from 1 year
  • Experience of communication with foreign clients - from 2 years
  • Excel, PowerPoint – proficient user
  • FLEX, work & travel or previous experience of working with the USA clients will be a huge plus

 Competency requirements:

  • High level of service management
  • Effective communication 
  • Excellent leadership and public speaking skills
  • The ability to set goals and objectives for the team
  • High speed printing in English
  • Analytical thinking 

More about team life Mindy Teams:

  • Instagram www.instagram.com/mindy_teams_kyiv
  • Facebook www.facebook.com/MindyTeams

 We will be glad to see you in the team Mindy Teams!

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