Senior Customer Support Representative (full time, office)

We're IO Technologies - IT company providing analytics products, with big international data team of 50+ people. We are developing a product that collects statistics, analyzes data and distributes them to clients.

Currently, we're looking for a person to join our team as Senior Customer Support Representative.

Requirements:

• Languages: English (advanced), Russian, Ukrainian (excellent grammar and writing skills)
• Experience 1+ year on a Support Manager position
• Basic understanding of how a website works: HTML, CSS, and JavaScript
• Good time management skills and ability to prioritize

Will be a plus:

• Understanding of technologies Media projects use: Google AMP, Facebook IA, Paywalls, Google DFP, A/B headlines testing, etc.
• Web analytics skills - Google Analytics, Yandex Metrika

Responsibilities:

• Resolving all types of support issues received via live chat or email;
• High level of Empathy
• Communicating with Development, QA and Product Teams;
• Ensuring the tasks are accomplished and delivered to the Customer on time;
• Updating product documentation and knowledge base;
• Ensuring customers' satisfaction and negative feedback processing.

What we offer:

• Brand-new office in 2 min walks from metro Boryspilska
• The strongest analytical and engineering team in Ukraine
• Paid vacation/ sick leaves
• Free books and conferences
• Free English courses in the office
• Insurance
• Remote days
• Partial paid lunches
• Mac book
• Several salaries and position reviews per year
• Fridays party/ movie night/ pizza evening etc.

P.S. Test task is required for this position