Payment Support Manager

Position Overview:

Communication with clients and suppliers to deliver the best payment processing service. Focus on identifying the root of the issue and address it to the relevant side to fix the cause.

Requirements:

• Customer-focused;
• Multi-tasking and results-oriented;
• Problem-solving: Identify barriers that prevent achieving goals and standards;
• Good at planning and organizing your own schedule;
• Good written and verbal communication skills in client-facing situations, to achieve positive outcomes (English and Russian); English – Upper-intermediate level is a must;
• Strong aptitude for structured problem solving and quantitative skills;
• Familiarity with the PCI DSS standard preferred.

We offer:

• Being a part of an international team focused on excellence in product development;

• High-level compensation and regular performance-based salary and career development reviews;

• Flexible schedule and opportunity to work whether in a big comfortable office located in a city centre or remote;

• Opportunities for professional development and personal growth;

• Flexible vacation and sick leave policy;

• Medical insurance;

• Support from colleagues and automatization of time-consuming processes;

• Compensation for courses, conferences, workshops, etc.;

• Summer corporate retreat and regular team-buildings;

• Sports activities;

• Referral program;

• Free corporate English lessons;

* and if you’re also a cat lover, it’s 100% match.

Responsibilities:

• Giving required support, efficiently and effectively and in accordance with priority, impact and SLA’s;
• Escalate to appropriate group a detailed issue tracking (ticket), status update to the logger (requester), according to procedures;
• Monitoring of specific transactional flows;
• Write detailed functional specifications, user stories and product documentation;
• Work any cases of actual or suspected fraud and noncompliance;
• Monitor and identify patterns within fraudulent activities.