Technical Support Engineer

  • Компания: KSTT
  • Регион: Киев
  • Отрасль компании: IT - разработка ПО
  • Рубрика: Телекоммуникации - Связь
  • Владение языками: Английский (выше среднего)
  • Вид занятости: полная занятость

Technical Support Engineer is required to join an international team

 

Requirements:

 

  • High technical education in the field of information technology
  • Basic knowledge in Linux administration (Ubuntu, RHEL)
  • Networking, understanding the OSI layers and main protocols
  • Experience with LAMP stack , DNS, Mail servers, Proxy, CDN
  • Basic knowledge of bash, aws, sed
  • Good knowledge of SQL
  • Familiar with Cloud services (AWS)
  • Strong troubleshooting and analytical skills
  • Upper-intermediate to advanced level of English
  • Self-Learning
  • Ability to work alone or as part of a team, and ability to manage own workload
  • Experience in customer relationship management (at various levels);
  • Responsibility, sociability, accuracy
  • An additional advantage is the experience of participation in projects for the development, implementation and support of trade and financial systems

 

Responsibilities:

 

  • Provide the front support service for B2B customers and internal customer via all communication channels: Call, emails, IM, ticketing system.
  • Analyze support cases, validate and identify the cases.
  • Report all support cases to ticketing system and assign the tickets to the relevant resources.
  • Monitor the system and services
  • Provide immediate respond for any alert.
  • Liaise with Tier-3, 3rd parties, suppliers for technical escalations, management and customers (B2B and Internal).
  • Provide regular reports.

 

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