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Second Tier Support Engineer

IT - разработка ПО

    Technical Support Engineer is required to join an international team




    • High technical education in the field of information technology
    • Basic knowledge in Linux administration (Ubuntu, RHEL)
    • Networking, understanding the OSI layers and main protocols
    • Experience with LAMP stack , DNS, Mail servers, Proxy, CDN
    • Basic knowledge of bash, aws, sed
    • Good knowledge of SQL
    • Familiar with Cloud services (AWS)
    • Strong troubleshooting and analytical skills
    • Upper-intermediate to advanced level of English
    • Self-Learning
    • Ability to work alone or as part of a team, and ability to manage own workload
    • Experience in customer relationship management (at various levels);
    • Responsibility, sociability, accuracy
    • An additional advantage is the experience of participation in projects for the development, implementation and support of trade and financial systems




    • Provide the front support service for B2B customers and internal customer via all communication channels: Call, emails, IM, ticketing system.
    • Analyze support cases, validate and identify the cases.
    • Report all support cases to ticketing system and assign the tickets to the relevant resources.
    • Monitor the system and services
    • Provide immediate respond for any alert.
    • Liaise with Tier-3, 3rd parties, suppliers for technical escalations, management and customers (B2B and Internal).
    • Provide regular reports.