L2 Support Engineer

Company Description

Playtech is the world's largest online gaming software supplier traded on the London Stock Exchange Main Market, offering cutting-edge, value-added solutions to the industry's leading operators. Company's business portfolio consists of the most prominent names in the business, including William Hill, Netplay, Betfred, Mansion, Bet365, etc.

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Job Description

• Communication with customers and stakeholders;
• Handling of production monitoring alerts;
• Product specific issues investigation.
• Support high load production application;

Qualifications

• Experience with Linux system support;
  
• Understanding of web protocols: HTTP, WebSocket;
• Basic understanding of networking: TCP/IP, NAT, DNS;
• Experience with issue tracking systems: Jira, ServiceNow;
• Troubleshooting skills: client issues debugging, logs analysis, anomalies detection;
• Intermediate English at least;
• Written and oral communication skills;

Advantage:

• Experience with production systems support;
• Programming skills in Python/Ruby/Bash;
• Grafana, Prometheus/Sensu;
  
• Elastic Stack;
• Docker;
• Ansible.
• Experience with Linux system support;

Additional Information

We offer:

• Possibility to cooperate with a product company
• Educational possibilities
• Competitive compensation
• Fully-equipped perfect office space located in the city center ("Palats Sportu" metro station)
• Warm and friendly attitude to every specialist
• Professional growth