Implementation Technician (English-speaking)

Job description

At Nextiva, we create connected communication tools that help businesses stay in touch with their customers and teams. Over 100,000 companies rely on Nextiva for phone service and customer management tools.

Founded in 2008, Nextiva took on the trillion-dollar telecom industry and succeeded in changing the game by making technology more accessible and affordable for everyone. Companies solve their toughest challenges using our VoIP innovations and signature Amazing Service®.

Today, Nextiva is the fastest-growing, privately held provider of cloud communications. We don’t study industry trends; we create them. Business leaders look to Nextiva to equip their teams in the office and while working from home. Nextiva is not just a tech company — we’re the backbone of the economy.

By joining our global team, you’re saying yes to an opportunity to be part of a tech company with massive growth potential and exciting opportunities ahead.

We’re actively looking for amazing people like you to join our team!

The Onboarding Technician is responsible for assisting new customers with the initial set up of their phone system account and completing scheduled network checks, implementations, training appointments and provisioning accounts promptly and efficiently in line with the Amazing Service values which are crucial to Nextiva’s success.

Job responsibilities:

• Assisting new customers with initial set up of their phone system accounts
• Providing basic training on Nextiva features, call flow and devices to customers via the telephone
• Evaluating network to confirm compatibility and quality of service
• Configuring accounts in a timely manner with accurate attention to detail
• Testing of call flow, devices and features to assure configuration is accurate
• Embodying personal ownership and sense of timeliness on every appointment or project
• Meeting and exceeding a set of daily performance metrics to ensure success

Qualifications:

• Proficient English (both written and oral)
• Experience in customer-facing role
• Strong Problem-solving skills
• Strong communication skills and attention to detail
• Strong Active listening skills
• Excellent time management skills
• Ability to work late evening shifts Mon-Fri (e.g. 5:00 pm till 2:00 am)

Will be as a plus:

• Knowledge of Microsoft products (Word, Excel etc.)
• Past experience with any type of CRM
• BroadWorks experience
• Networking skills (basic)

We offer:

• Great opportunity to work and build a career in international environment
• Highly competitive salary;
• Health insurance upon probation;
• Career and development opportunities;
• Continuous internal training programs;
• English classes with native speaker;
• Friendly atmosphere and professional team;
• Continuous training programs;

So, why Nextiva?

Nextiva is a trailblazer in the Voice over IP (VoIP) and Unified Communications as a Service (UCaaS) industries. We’re outpacing our competitors, and it’s an exciting time to join our team. If you’re looking to join a fast-paced tech company with massive potential, Nextiva is the place for you.

Our 1,000+ team members worldwide embrace our promise of Amazing Service. We’re passionate about upholding our energetic culture of forward-thinking, caring, and simplicity.

Help us redefine the future of business communications. Apply today!